NQS User Group

1. Purpose & Community Standards

The NQS User Group is a professional community dedicated to collaboration, learning, transparency, trust, and continuous improvement. Its purpose is to bring NQS users together to share knowledge, exchange best practices, address common challenges, and advance the trauma profession.

We encourage members to ask questions, share experiences, raise concerns, offer suggestions, and provide constructive feedback. Open dialogue, differing perspectives, and respectful debate are welcomed as essential to innovation, problem-solving, and professional growth.

NQS is committed to listening to its users, engaging transparently, and working collaboratively to address challenges and continuously improve our products and services.

Above all, the User Group should be a trusted environment where members feel comfortable participating, knowing their contributions will be treated with professionalism and respect.

2. Membership & Eligibility

Membership in the NQS User Group is intended for employees of organizations actively utilizing the NQS platform.

Membership eligibility

Eligible

• Employees of organizations actively using NQS products and services.

By NQS approval

• Consultants, partners, vendors, prospective customers, and other third parties may be invited or approved on a case-by-case basis.

Restricted

• NQS reserves the right to limit, deny, or revoke participation when necessary to protect the confidentiality, integrity, and objectives of the community.

The NQS User Group is committed to maintaining an inclusive and respectful environment. Discrimination or harassment based on race, color, national origin, ethnicity, religion, sex, age, disability, veteran status, or any other characteristic protected by applicable law will not be tolerated.

3. Participation Guidelines

What We Encourage

Members are encouraged to:

• Ask questions, share experiences, and seek advice from peers.
• Discuss challenges, concerns, and opportunities for improvement.
• Offer constructive feedback and suggestions regarding NQS products and services.
• Share best practices, innovative approaches, and lessons learned.
• Engage in open, respectful discussions, even when opinions differ.
• Work collaboratively toward practical solutions that benefit the community.

What Is Not Permitted

To maintain a professional and productive environment, the following behaviors are not permitted:

• Using the community for unauthorized sales, marketing, promotion, or lead generation.
• Sharing proprietary, confidential, customer-sensitive, or non-public information without appropriate authorization.
• Bullying, harassment, intimidation, personal attacks, or rude and disrespectful behavior.
• Deliberately provoking conflict, instigating disputes, or creating unnecessary disruption.
• Repeatedly engaging in behavior that undermines productive dialogue or discourages others from participating.

4. Expectations for Respectful Collaboration

We recognize that members will sometimes have differing opinions, concerns, or frustrations. These perspectives are valuable and should be heard.

Constructive criticism is encouraged; personal attacks and disruptive behavior are not.

Members are expected to approach disagreements professionally, listen to differing viewpoints, and focus on resolving challenges rather than assigning blame or creating conflict.

Our shared expectation is simple: Raise concerns openly, treat others respectfully, and work together toward solutions.

NQS reserves the right to address conduct inconsistent with these standards, including limiting participation or removing individuals from the User Group when necessary.

5. Confidentiality & Trust

Members are expected to respect the confidentiality of community discussions and the information shared by fellow participants.

Information shared within the User Group should not be distributed outside the community without appropriate permission. Members must not disclose protected health information (PHI), personally identifiable information (PII), or confidential organizational or customer information without appropriate authorization.

These expectations help create an environment where members can exchange ideas and experiences openly and confidently.